Frequently Asked Questions
Frequently Asked Questions:
Q: What are our office hours?
A: Our company in located in California. Our office phone hours are from 8am to 4pm.
We strive to answer the phone in a timely manner, however, please leave a message and we will call you back right away.
Q: What does custom sticker design really mean?
A: We use Photoshop to create your custom oil sticker design, so graphically, pretty much anything goes. If you want something out of the ordinary? Just give us a call. For the most part, the shape of your logo and the content (Data /Info) you want included is what we use to determine the layout so that it makes the most sense visually for the customer. This is a marketing tool, so we create a design that compliments your service and any existing marketing that we find on the web. That's right - We conduct a bit of online research on each of our customers to see if they have a web page, a Facebook page, Images of your shop, etc. This gives us a feel for the type of font to use and can steer the design a certain way.
Q: What artwork format is acceptable for my logo?
A: The best format is PDF. Any Original Adobe File (PSD, AI, EPS) is ideal. Large Jpeg (200kb or larger)
Q: Will I get a Proof?
A: YES! Typically, within 1-2 days of purchase, you will receive a proof via email. The image will pasted into the body of the email. It will be a screenshot of the actual Photoshop saved file.
Q: How long after I approve the proof does my order ship?
A: We strive to ship your approved order within 1-2 business days.
Q: Oil Print Kit: Does it plug into my computer?
A: NO! This is a stand alone print kit. It just needs a power outlet. You put it where it makes the most sense.
Please note that the shop can get dirty, and that, over time, can affect the the performance and longevity of the printer.
Q: Does the Oil Print Kit come with a Warranty?
A: YES! The TTP-225 Oil Print Kit comes standard with a 2 Year warranty. Any issues are resolve over the phone via taking over your computer or worst case, you mail it to the manufacturer for service. They will repair it and ship it back.
Q: Is it OK to use the printer in the shop?
A: Yes. The keyboard has a protective cover the key it from getting dirty. However,
Q: Do Stickers Ship Free including the Print Kit?
A: YES! Shipping is included for the print kit. The sticker will ship via the US Postal Service. The printer will ship via FEDEX. Shipping time depends on your location. We are set up to ship to a business for costs. If you have it shipped to your home, there may be surcharges.
Q: Can I send you print ready artwork?
A: YES! PDF and TIFF are acceptable. Format the file: 2" x 2", .0625" imaginary margin, No Bleed, no edge-to-edge printing, 300DPI. CMYK.
Q: Forms / Invoices - Can we add our company info?
A: Yes. The forms are customized for your company information and can have a logo left or with of the company imprint. the imprint will all one color (Black, Red, Green or Blue).